Global Access Care Privacy Policy

At Global Access Care we are dedicated to safeguarding your personal data and respecting your privacy is our priority. It is important to understand that individuals who we hold personal information about are known as ‘Data Subjects’. They have a legitimate right and anticipation to be notified about how our organisation will process their personal information, for what intent, for how long and what their rights are in context with this processing.

Global Access Care are required to process all personal information fairly, lawfully and in transparent manner in accordance with data protection law (UK General Data Protection Regulation and the Data Protection Act 2018).

 

Our Privacy Policy is limited to the usage of this website, however it is not exhaustive and does not cover how your data may be processed by us if you are an employee of Global Access Care, a representative of a partner organisation, a client of Global Access Care or an end user of our social care services.

The services we provide may involve managing personal data in relation to, but not limited to service users, applicants, children, carers, adopters, foster parents, visitors, workforce and other connected partner agencies or people. In this regard we therefore act as a Data Controller in terms of the records we control while in some instances we also act as a Data Processor, where the information is controlled by another person or organisation e.g. (Local Authorities, Health Professionals) and we process this information on their behalf and instruction.

 

Global Access Care Privacy Policy outlines:

 

what information we collect from you

what we do with that data

who we share that information with

what reasons we rely on to process your data

your rights in relation to our use of your data.

 

What data we may collect about you

Personal data, or personal information, means any information about an individual from which that person can be identified. However, it does not include data where the identity has been removed otherwise referred to as anonymous data. We may obtain personal data from various sources dependent on the category of Data Subject and the relationship we have with you.  Below is a list of data we may collect, use, and store but is not comprehensive:

  • Identity Data – names, username, marital status, title, date of birth and gender.
  • Contact Details – physical addresses, email address and mobile/telephone numbers.
  • Sensitive data –race or ethnicity, religious or philosophical beliefs, sexual orientation, background, financial data, health and medical records, DBS and social services checks, criminal convictions or cautions, family, and education.
  • Profile Data – job titles, interests, preferences, messages, enquires, feedback.

 

Consent:
While the majority of personal data we collect from you may be mandatory, there is some data that you can choose whether or not to provide to us. Whenever we seek to collect information from you, we will make it transparent whether you must provide this data and the reasons why you must do so as well as the possible consequences of not complying or whether you have a choice. You may withdraw this consent at any time where you have provided us with consent to use your data.

 

Your rights in relation with personal data

 

Under data protection laws, below is a list of rights that all individuals have. However, they are not applicable in all circumstances and in such situations, we will explain at the time you wish to exercise any of these rights.

 

They are:

 

Right to request access to your personal data

Right to request correction of the personal data that we hold about you.

Right to request erasure of your personal data

Right to object to processing of your personal data

Right to request restriction of processing of your personal data

Right to request the transfer of your personal data

Withdraw consent at any time where we are relying on consent only to process your personal data.

In the event you wish to exercise any of these rights, please do not hesitate to contact us.

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How your personal data is collected

 

We use different methods to collect data from and about you. However, there is no statutory or contractual requirement for you to provide personal information to us via this website. Most of the Personal Data we process is provided to us directly by you when:

 

Contact us via phone, email or website

Use our website

Apply for or enquire about one of our job opportunities

Access email communications from us

 

Log Data

When you visit our website or other digital properties, our servers may log the information provided by your browser. This may include your device’s Internet Protocol (IP) address, browser type and version, the webpage you have visited, the visit metadata which includes the time and date of your visit, how long you interacted with the page and how long your device took to download all the required content on the page.

Additionally, any technical errors you may experience when browsing our website or other digital properties may trigger additional data collection from our servers. This data may include details about your device and browser, metadata including the time and date of the error, what you were trying to do when the error happened, and other technical information relating to the error.

This information may not be personally identified on its own, however it is possible that if the information was combined with other information gathered by Global Access Care, or information gathered by third parties that you could be personally identified.

Our servers collect this information to help us deliver a performant and secure online service.

How we use your personal data and the purposes for which we will use this information

We will only collect and use your personal data when the law permits it. This informs the legal basis for processing.  Most commonly we will use your personal data under the following circumstances:

Consent – where you have provided us with your consent to use your personal data.

Contract – to comply with a contract or relationship we have entered into with you or to take steps at your request before entering into a contract.

Legitimate Interest – where we, or a third party, have a legitimate interest in processing your information.

Public Interest – to carry out a task or exercise a duty in the public interest

Legal Obligation – where we need to comply with legal or regulatory obligations.

Vital Interest – processing is necessary in order to protect the vital interests of a data subject or another natural person.

As an organisation we may process your personal information for more than one lawful ground depending on the specific purpose for which we are using your information.
Change of purpose:

It is important to highlight that we will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.  In situations that we need to use your personal data for an unrelated purpose, we will inform you and will explain the legal basis which enables us to do so. Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

Disclosures of your personal data


In certain situations, we may need to disclose your personal data with certain parties. We have listed some of these third parties below:

 

​ Advisors and other partner agencies – examples include, health professionals, professional advisers including lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance and accounting services.

IT –other companies in our group and other service providers who support our website, IT and system administration services and reporting activities.

Regulators and Governing Authorities: –HM Customs & Excise, regulators, police, and government bodies or to otherwise comply with the law and other authorities who may require reporting of processing activities.

Partnering organisations – who assist us to provide or improve our services for example, by analysing and modelling statistics/data.

As an organisation we also have specific service level privacy policies which provide further detail on how we collect and manage data for specific data subject classifications.  These are provided directly to data subjects and service users and include but not limited to the following services:
Service Users

Leaving Care Services

Fostering i.e., foster parents/carers and applicants.

Residential Services

Workforce i.e., employees, applicants, independent workers, agency workers and contractors

Adoption i.e., adopters and applicants

 

Keeping your information secure


As an organisation we have appropriate security measures in place to prevent your personal information from being accidently lost, used, or accessed in an unauthorised way, altered, or disclosed. We have put policies and procedures in place to protect the personal data and information that we process.

 

We limit access to your personal data to those employees, agents, contractors and other third parties who have a business with and that they will need to know in order for them to discharge their duties. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

It is a requirement all third-party service providers and other entities we deal with to respect the security of your personal data and to treat it in line with the law. We do not allow our third-party service providers to use your personal data for their own purposes. We only allow them to process your personal data for specific purposes and in line with our instructions.

We have measures in place processes to deal with any suspected personal data breaches and will notify you and any applicable regulator of a breach where we are legally required to do so.

How long we keep your personal data for

 

Personal data is retained in line with applicable law and regulation. Retention periods differ depending on the nature and context of the personal information. Our general policy is to keep your personal data only for as long as we need it to fulfil our processing tasks. When we no longer require your information, we will schedule it for deletion.

 

We store your personal information based on the following criteria:

  • For as long as we have reasonable business needs, such as managing our relationship with you. This will only be as long as necessary to fulfil the purposes we collected it for in the first place.
  • For as long as someone could bring a claim against us
  • Retention periods in line with legal and regulatory requirements or guidance.

Other Information

Third Party Links:

This website may include links to other third-party websites. Once you click on these links and leave our website, you should be aware that we no longer have any control of these other websites and cannot be responsible for the protection and privacy of any information that you share whilst visiting these sites.  As an organisation we encourage you to exercise caution and read the privacy notice of every website you visit. If unsure you can contact us for advice before you proceed.
Marketing:
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

You will receive marketing communications from us if you have requested such information from us and you have not opted out of receiving that marketing. You can ask us to stop sending you marketing communications at any time by contacting us or following the opt-out links on any marketing message sent to you.  Where you opt out of receiving marketing messages, this will not apply to personal data provided to us as a result of a service we are providing to you.

 

Cookies

Our website uses cookie.  These are small text files that are placed on electronic devices to help our website provide a better user experience for visitors. With the help of cookies, we can present you with customised content and adverts that you might find interesting.  We also use cookies to remember your passwords for you so that you do not have to re-enter every time you visit the website.

Generally, cookies are used to retain user preferences, store information for things like shopping baskets, and provide anonymised tracking data to third part applications like Google Analytics. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers.

If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

Updates:

We may need to update this Privacy Notice periodically and reserve the right to do so without giving notice.  We recommend that you revisit this information from time to time for updates.